Want to make someone’s day, every day? Join us!
Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel and you can explore the world at discounted rates.
To be best at being in touch is what we strive for.
Customer Service Consultant - English Market - XR Cape Town
FACTS
Location: Cape Town
Employment level: Direct entry
Function: Customer service, Sales / CRM
Working time: Full time
Publishing date: 02-09-2024
Company
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Tasks
- Effective and timely call handling
- Assures work meets all quality standards
- Assures work meets business productivity goals
- Seek opportunities for continual improvement.
- Embraces and promotes change.
- General Lufthansa and Star Alliance information on required markets.
- Flight reservation bookings, re-bookings and re-routings.
- Flexibility to a rotational shift.
Requirements
Assist customers with all travel related services and customer enquiries (Inbound & Outbound)
Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.
- 1 - 2years Customer Service Experience
- Fluent in English both verbal and written.
- Must have Mathematics or Geography or Travel & Tourism as a completed subject
- Proven customer service and sales skills.
- Good understanding of computer system and standard software.
- Availability and ability to work rotating shifts and public holidays.
- Should you not receive correspondence within 14days of submitting your application, please consider it unsuccessful.
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