Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business.
IT Team Lead
FACTS
Location: Cape Town
Employment level: Direct entry
Function: IT, Project Management
Working time: Full time
Tasks
Keeping the fault/request queue below the set maximum target and be a role model and set an example for Lufthansa InTouch’s desired standards of conduct, leadership, integrity and professionalism at all times.
Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town
Responsible and maintains information’s of purchases for the assets registry
Implements network security at levels set by corporate standards
- Manage IT suppliers and SLA
- Any other duties consistent with the position of IT Team Leader
- Identifies opportunities for improvement and makes constructive suggestions for change
Requirements
- Ensures that company IT assets are maintained according to company standards
- Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders
- Interacts constructively with internal clients on all levels to help resolve IT related issues and provides answers in a timely manner through the effective implementation of helpdesk and application software
- Administers and maintains the companies IT infrastructure and manages all telephone changes
- Managers day-to-day internal and external client interactions
- Managers all helpdesk activities for the location
Click here to apply >> IT Team Lead